Frequently Asked Questions

Finding high quality child care is no easy feat for parents in Rochester, NY.  Despite having 1,637 daycares in Rochester, parents still have difficulty finding dependable, high-quality child care during B & C shift.   This is largely in part because there are no licensed child care facilities operating during these hours.  We are the first child care facility in the Rochester area to provide subscription based services for parents who work, play and live beyond the standard 9-to-5.

Here you will find answers to our most frequently asked questions. Don't see answers to your most concerning questions? 

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About Our staff

WHAT IS A CHILD PLAY SPECIALIST?

A child play specialist is a person who helps facilitate learning through play by giving each child safe materials to explore in a safe environment.


WHAT ARE THE QUALIFICATIONS?

Our Child Play Specialists come highly recommended by trusted members of our community not because of what they know, but because of who they are.  Rest assure the people we employ to care for your children are CPR & First Aid Certified, have passed both state and federal background checks and most importantly are passionate about fostering lifelong learners.


WHAT IS YOUR STAFF RATIO?

To provide the safest most engaging experiences for your young learner, we keep our child to staff ratio at a modest 4:1.  


ARE YOU HIRING?

We are always looking for passionate child care professionals to join our family.


HOW DO I APPLY?

Candidates must be invited to apply by an active team member in good standing.

About Our PROGRAMS

DO YOU HAVE A PRESCHOOL PROGRAM?

We are carefully choosing our educators and learning materials that will best serve our young learners.  We will offer both an AM & PM session five days a week. The first cohort of preschoolers in our new facility will begin September 2020.


WHAT CURRICULUM DO YOU USE?

We are currently developing our own curriculum called The S.M.A.R.T. Curriculum.  S.M.A.R.T stands for Science, Math, Art, Reading and Technology.  S.M.A.R.T. will encapsulate all the foundational learnings necessary for a successful start from birth to age 6.


WHAT IS BRIDGE CARE?

Bridge Care is a member-based child care service that allows parents to schedule care at a moments notice day or night. It is designed to fill child care gaps that currently exist in a family's existing child care plan.   It's like having a highly overqualified babysitter on speed dial.  


ARE MEALS PROVIDED?

Healthy snacks are always available for our young learners and their families.  

About Our center

WHAT ARE YOUR HOURS?

We are open 24 hours a day, 6 days a week.  We close Saturday night at 11pm and re-open Sunday night at 10pm.


WHAT IF I NEED MORE THAN 3 HOURS?

We can provide full time child care for parents who work overnight.  Should the need for full-time daycare arise, we are part of an extraordinary network of amazing child care providers who are more than willing and capable to provide full-time child care.  


WHERE ARE YOU LOCATED?

We're located in Downtown Rochester at 84 Scio St inside of the Religious Society of Friends Meeting House. 


WHERE'S THE BEST PLACE TO PARK?

We share the parking lot on Charlotte St with City Blue.  For drop off and pick up either the metered parking on Charlotte or our shared parking lot is fine.  If you need to park for a longer duration, we recommend parking in the East End Garage.   

About ENROLLMENT

HOW DO I ENROLL?

Click here.  Enter your e-mail and we will send you the enrollment form.  Fill it out and submit it all online.  Once we review the forms, we will send you a login to your parent portal.


HOW DO I SCHEDULE CARE?

Schedule child care right from the parent portal using your computer or the app on your mobile device.


MY CHILD IS NOT VACCINATED.  CAN WE STILL ENROLL?

Yes!  We respect parents' right to choose how to best care for their children. 


HOW OLD DOES MY CHILD NEED TO BE TO ENROLL?

Our facility is designed for young learners between the ages of 2 and 6, but can accommodate children as early as 18 months and up to 12 years old.


CAN SIBLINGS OUTSIDE OF THE ENROLLMENT AGE JOIN TOO?

Yes.  See special considerations on how to get a sibling rider.


CAN I REALLY GET CHILD CARE AT A MOMENTS NOTICE?

Yes!  We do everything we can to accommodate parent requests within the hour. 


WHAT IS THE MAXIMUM NUMBER OF CHILDREN YOU CAN HAVE IN YOUR SPACE AT A TIME?

The best learning environments are safe environments that foster opportunity for collaboration and independence.  In our Scio Street facility we can accommodate 12 young learners at a time.  If you need care for 5 or more, call or complete the Contact Us form.

About Special Considerations

DO YOU ACCOMMODATE CHILDREN WITH SPECIAL NEEDS?

Yes!  We encourage you to schedule a site visit to familiarize yourself with our facility, staff and offerings.  If updates to our facility or programming are deemed necessary to ensure a safe and engaging experience for your child, we will rise to the challenge.


DO I HAVE TO BE A MEMBER TO GET CHILD CARE?

Yes!  We do not have individual pricing options for non-members.  However, we are working with several local organizations to offer child care to their participants and employees.  To learn more about the organizations we work with, call or complete the Contact Us form.


DO YOU PROVIDE CARE FOR SPECIAL EVENTS?

Yes!  If you're having a special event and want to provide child care for your attendees we can help.  Our network of highly-qualified, well trained and passionate child play specialists will provide a safe and engaging experience.  Call or complete the  Contact Us form for more information.


HOW DO I GET A SIBLING RIDER?

Click Here.  Enter your e-mail and we will send you the enrollment form.  Fill it out and submit it - all online.  Once we review the forms, we will send you a login to your parent portal.  There is an additional cost for sibling riders.  Call or complete the Contact Us form for more information.



DAY OR NIGHT, WE'RE HERE FOR YOU.

Enroll Now!